Zino Mini Pro crash: How Hubsan customer service works?

When you spend more than 500 bucks for a drone, you expect to use it for more than just a couple of flights. My Zino Mini Pro crashed after 130 minutes of usage, more exactly after 20 flights with a total of 12101 meters flight distance. In this article, I will explain to you how the accident happened and how Hubsan customer service helped me (or not) to replace/repair the ZMP. I will also talk a bit about the ‘HUBSAN CARE REFRESH’ paid premium service.

When someone crashes his drone so soon after the purchase, the reaction of experienced pilots is that for sure is about a newbie mistake. He forgot to freshly charge the batteries, it was too cold, it was foggy, it was rainy, it lost orientation, he hit a bird or something else. In front of the manufacture, they also need to prove their ‘guiltlessness’. Based on my experience, every manufacturer requests all kinds of logs from the mobile APP and drone’s black box. They do not accept easily that a…